Refund and Cancellation
Last updated: 4 November 2026
This policy explains your right to cancel and get a refund for each type of product. It is based on Article 13 of the E-Commerce Law, which gives consumers the right to withdraw from the contract within 7 days, provided the product has not been used. The Arabic text is the primary version.
1. Bots
You can cancel your subscription at any time, and the bot keeps working until the end of the paid period. You get a full refund within 7 days of payment if the code has not been activated on any server.
2. Libraries and source code
Libraries and source code cannot be refunded after download, unless they have a defect that has not been fixed.
3. Custom projects
- Before work starts: you get a full refund.
- After work starts: we deduct the value of the work done and return the rest.
- If we are more than 15 days late without an agreed reason: you may cancel the project.
4. Reply and refund times
To ask for a cancellation or refund, write to us at support@fzhub.tech with your order number.